| Code |
Description |
Troubleshooting Tips |
| 400 |
More name data is needed; check input for full name. |
- Recheck input data to ensure that required input fields were entered and segments are properly formatted.
- Refer to the TU4.0 User Guide or TU4.1 User Guide for more information.
|
| 401 |
Surname missing or invalid. |
- Refer to the TU4.0 User Guide or TU4.1 User Guide for proper Name segment specifications.
- Note: Last name and other indicative information must be in all capital letters.
- Resend transaction.
|
| 403 |
First name missing or invalid. |
- Refer to the TU4.0 User Guide or TU4.1 User Guide for proper Name segment specifications.
- Note: First name and other indicative information must be in all capital letters.
- Resend transaction.
|
| 407 |
SSN missing or invalid. |
|
| 408 |
Record ID missing or invalid. |
|
| 409 |
At least one valid address is required on input. |
- Occurs when there is not an address provided on input or the address provided is invalid.
- Check input and resend transaction.
|
| 410 |
More address data is needed; check input for house number or street type. |
|
| 413 |
Current address street name missing or invalid. |
|
| 415 |
Current address city name missing or invalid. |
|
| 417 |
Current address state code missing or invalid. |
|
| 419 |
Current address ZIP Code missing or invalid. |
|
| 421 |
Address number in previous address house number missing or invalid. |
|
| 423 |
Previous address delivery address text missing or invalid. |
|
| 425 |
Previous address city name missing or invalid. |
|
| 427 |
Previous address state code missing or invalid. |
|
| 431 |
Employer name missing or invalid. |
|
| 435 |
Current address unit number invalid. |
|
| 447 |
Telephone number invalid. |
|
| 448 |
Phone area code invalid. |
|
| 449 |
Middle name invalid. |
|
| 451 |
Current address street direction invalid. |
|
| 453 |
Current address street type invalid. |
|
| 454 |
Birth date missing or invalid. |
Recheck input data to insure that required input fields were entered and segments are properly formatted.
|
| 456 |
Driver’s License and State Issues missing or invalid. |
Recheck input data to insure that required input fields were entered and segments are properly formatted.
|
| 458 |
Invalid VIN (Vehicle Identification Number). |
See Vehicle Information segment description and recheck input data to insure that valid VIN was entered.
|
| 459 |
California AB-156—at least three pieces of identifying information must be present in input. |
See Vehicle Information segment description and recheck input data to ensure that valid VIN was entered.
|
| 461 |
Account Reporting Review: subscriber / inquiry link not established. |
- Refer to the TU4.0 User Guide or TU4.1 User Guide for proper Reporting Subscriber segment specifications.
- Resend transaction.
- If the situation persists, contact the TransUnion Global Service Desk.
|
| 463 |
Missing or invalid policy number or quote ID. |
Occurs when the Policy Number or Quote ID in the Policy segment is missing or invalid. Check input and resend transaction.
|
| 466 |
Subscriber-Inquiry link not active. |
Review Reporting Subscriber segment, update and resend transaction.
|
| 467 |
Underwriting state missing or invalid. |
Recheck input data to ensure that required input fields were entered or properly formatted. Review product details or contact TransUnion Global Service Desk if further assistance is needed.
|
| 472 |
Customer identifier missing or invalid. |
|
| 473 |
Customer identifier qualifier missing or invalid. |
- Refer to the TU4.0 User Guide or TU4.1 User Guide for proper Reporting Customer Data segment specifications.
- Ensure you have the CD01 segment coded if you are using the TransUnion Net Access (TUNA) connectivity method.
- Resend transaction.
|
| 474 |
Application missing or invalid. |
Review your TransUnion Net Access settings.
|
| 475 |
Digital Certificate missing or invalid. |
Review your TransUnion Net Access settings.
|
| 476 |
Net ID missing or invalid. |
Review your TransUnion Net Access settings.
|
| 477 |
Insufficient Input to call fraud detect. |
Review TruValidate Fraud Detect / Fraud ID-Tect service description.
|
| 478 |
Insufficient input. |
- Recheck input data to ensure that required input fields for the service requested were entered and segments are properly formatted.
- Refer to the TU4.0 User Guide or TU4.1 User Guide for proper specifications for all segments.
|
| 479 |
Invalid City/State combination. |
Recheck input data to ensure that required input fields were entered and segments are properly formatted.
|
| 484 |
Input Vendor data does not match file vendor data. |
Recheck input data to ensure that required input fields were entered and segments are properly formatted.
|
| 485 |
TU token missing or invalid. |
The TU token is case sensitive. Both the values and the case of the values must exactly match the existing token. Recheck input data to insure that required input fields were entered and segments are properly formatted.
|
| 499 |
Undefined error in subject identification field or internal error. |
Notify the TransUnion Global Service Desk.
|
