Q I registered for the site but did not receive an email response. How do I get help?
A If you are having trouble with registration, call us at 800-813-5604 for assistance.
Q I tried to log in but got the “Login Failed” error message. How do I log in now?
A Verify that the user ID you typed in was the company email address that you registered with and that you typed it correctly. If you forgot your password or are locked out after too many login attempts, click the “Password locked” or “Forgot password” link in the Login window. If you received an email with your user ID and password, do not copy and paste the password from the email when logging in. Type it exactly as it appears.
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Q Why is the score on the Credit Report I received different from the score on the report the consumer received from another source?
A Common causes of differing scores are:
Q Why is this consumer's file suppressed?
A The consumer must contact TransUnion's Consumer Relations department to obtain information concerning his or her file suppression at 800.916.8800.
Q I received a "No Subject Found" message, but this consumer has credit. Why?
A The consumer's file could not be obtained using the input information. Verify the following:
If all information has been input correctly, Contact Us for assistance.
Q Do you have general test subjects I can use for my testing purposes?
A Go to the Test Subjects page of this website to download test subjects to meet your needs.
Q Are there Security Freeze test subjects for this state?
A Go to the Security Freeze page of this website to download test subjects for your security freeze testing.
Q How do I know that I have a test subscriber code?
A If the market area is 06 and the submarket area is 22 or TR, your subscriber code will always access the test system.
Q Can I test in production?
A Due to legal requirements, testing in production is prohibited.
TransUnion does not support dial-up access.
Q Does TransUnion support XML?
A TransUnion does support a version of XML. Contact Us for more details about this option.
Q How would I find out whether TransUnion is experiencing system issues?
A If a major outage occurs, we will post a notice under the heading Important Message on this website’s home page. We will continue to post updates until the outage is corrected. For more information you can call one of these support numbers:
|Support Name||Telephone||Hours Available|
|TransUnion Network Services||888.550.8088, option 2||24 hours a day|
|TransUnion Client Technical Support||800.985.4208||8 a.m. - 5 p.m. Central Time|
Q What solutions will TransUnion make available for the Risk-Based Pricing Rules?
A TransUnion will make the following two solutions available for lenders. These options fully support the model form exception notices in the Regulation.
Q When will the solutions be available in the marketplace?
A The Score Percentile Ranking attribute will be in production by September 30, 2010. The score distribution graphs and score interval tables will be available earlier.
Q How will the solutions be delivered?
A The score distribution graphs and score interval tables will be posted on the TransUnion Client Technical Services website and will also be available from your TransUnion account manager as support material. The Score Percentile Ranking attribute will be delivered as an add-on to the online credit report.
Q What scores will be covered by the solutions?
A The score distribution graphs and score interval tables will be available on all active, non-custom score models.
The Score Percentile Ranking attribute will be available on the following scores:
FICO Classic 95
FICO Classic 98
FICO Classic 04
FICO Classic 08
FICO Auto 04
FICO Auto 08
Q What if my score is not covered by the solutions?
A Contact your TransUnion account representative to discuss a custom solution development effort.
Q How often will the score distribution graphs and score interval tables be updated?
A TransUnion will update as necessary when there are material changes but no less than every two years. Changes will be communicated through TransUnion Technical General Announcements.
Q What is the format of the score interval tables?
A The table will be in 1% intervals and include the score range for each percentile.
Q How can I obtain the technical specifications on the Score Percentile Solution?
A See the TransUnion Technical General Announcement #88, published July 1, 2010 for technical specifications.
Q Will test subjects be available for the Score Percentile Solution?
A Test subjects to test the Score Percentile Ranking service will be available in General Announcement #90 scheduled for the 1st week of September 2010.